Frequently Asked Questions | TrueNorth Cycling

faq

ARE CLASSES FOR ALL FITNESS LEVELS?

Yes! We use the bike’s resistance to change the intensity of the cycling classes drills so you will always have control of your workout. Indoor cycling is low impact and can be used for a variety of fitness plans. All of our fitness instructors are trained to offer modifications to each drill, in all classes. Please let your instructor know if you have any injuries or concerns before class.

WHAT SHOULD I EXPECT IN A TRUENORTH CLASS?

Our indoor cycling studio is dimly lit and there are 33 bikes plus an instructor bike on a podium. We like our beats loud and each class is rhythm based. Be ready to move and sweat with your TrueCrew.

HOW DO I RESERVE A CLASS?

Create an account for yourself here and continue on to the purchase page. Choose your desired package. From there, head back and click the schedule button, choose your class and then your bike.

WHAT IF I NEED TO CANCEL?

To cancel a TrueNorth class you reserved using a class credit, you may do so without penalty by canceling online, via the mobile app, or by calling the studio NO LATER than 12 hours before your class. If your class is canceled by this time, your class credit will be returned to your account. If you cancel your bike after the 12 hours window the class will be forfeited.
To cancel a TrueNorth class you reserved using an unlimited membership (with the exception of the premium unlimited) you may do so without penalty by canceling online, via the mobile app, or by calling the studio NO LATER THAN 12 hours before your scheduled class. If you cancel your bike after this window, you will be charged a $10 late cancel fee.
Cancellations via electronic mail (email), Facebook Messenger, Instagram, or text message will not be taken, and you will be charged.

HOW OLD DO I HAVE TO BE TO ATTEND A CLASS?

12 years old and at least 4’11”. If you are under 18 years old, you will need a parent or guardian to sign a waiver before you take a class.

I AM NEW TO INDOOR CYCLING. WILL SOMEONE HELP ME SET UP?

Absolutely! We ask that all new riders arrive no later than15 minutes before their first class. We want to make sure we can show you around and get you set up properly and for a safe ride.

RUNNING LATE? WE’LL HOLD YOUR BIKE!

Please note that we release bikes EXACTLY 2 minutes prior to the start of class. If you are running late, give us a call at 916 467 7677 to assure we hold your bike.

DO I NEED SPECIAL SHOES?

Yes! You’ll need to bring indoor cycling shoes with cleats that are SPD compatible. We offer rental shoes for $3.50 per session.For HIIT and TrueStrength, sturdy running or athletic shoes are best.If you’re taking a barre class, you don’t need shoes at all but you can wear sticky socks if you like.

WHAT SHOULD I DO WHEN I ARRIVE FOR MY FIRST CLASS?

Check in with our front desk staff! State your name and they’ll add you to the class or check you in if you’re already booked. They can answer any questions you may have and provide rental shoes if you need them. We also have an iPhone app you can download and check into class by scanning your personal barcode.